Refund policy
Last updated: 1 November 2026. We would rather be plain about refunds than bury them.
Subscriptions: 14-day refund window
On your first subscription payment, you have 14 days from the date of purchase to request a full refund, for any reason, no questions asked. After that window, you may still cancel to stop future renewals, but the current period is non-refundable.
Financial-year licences & renewals
Renewals, and licences bought after the 14-day window, are non-refundable once activated, because the software is delivered immediately and the licence runs for a financial year. If the software is materially defective and we cannot fix it, we will refund the unused part of the period or replace it. If a payment is taken twice, or fails to activate your licence, we refund it in full.
How to request a refund
Email precision@axyzcodes.com from the address on your account and include your Razorpay payment ID (or order ID). We process approved refunds to the original payment method within 5–10 business days.
What we will not refund
- Change of mind after the 14-day window on a subscription.
- Cancelled renewals that you were told about before the charge.
- Licences activated and used beyond the refund window.